Care Engineer

Nokia

Poland, Poland
On-site
24x7 customer support
Technical troubleshooting
Collaboration with teams
The job posting is for a Care Engineer at Nokia in Poland, where the role focuses on providing exceptional customer support for complex network products and solutions. The ideal candidate should possess a relevant engineering degree and experience in telecommunications, particularly with mobile networks and troubleshooting technical issues, while benefiting from a supportive and inclusive workplace culture

Job Summary

  • Deliver 24x7 customer support for complex network products and solutions, ensuring compliance with Service Level Agreements (SLAs).
  • Collaborate with internal teams and 3rd party vendors to escalate and resolve complex issues efficiently.
  • Enjoy benefits such as flexible working arrangements, health and well-being support, and career growth opportunities.

Matching Summary

Match Score: 85

The job posting is for a Care Engineer at Nokia in Poland, where the role focuses on providing exceptional customer support for complex network products and solutions. The ideal candidate should possess a relevant engineering degree and experience in telecommunications, particularly with mobile networks and troubleshooting technical issues, while benefiting from a supportive and inclusive workplace culture.

Skills & Requirements

Must-have

  • 24x7 customer support
  • technical troubleshooting
  • collaboration with teams
  • SLA compliance
  • customer relationship management
  • knowledge management
  • team leadership

Nice-to-have

  • emergency support experience
  • virtualization tools
  • subscriber data systems
  • protocol analysis tools

Key Requirements

  • Engineer degree in relevant field
  • Fluent English skills
  • Understanding of mobile networks
  • Experience with telecommunications products
  • Knowledge of mobile core protocols

Work Rights

Not specified

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