Defence Ict & Desktop Support Officer

Recruitajobs

Onsite
Desktop support
Unified comms support
Audio visual support
Provide full desktop support to our Defence customer, handling BAU activities, incidents, service requests, project tasks, and information requests on the customer's ICT environment

Job Summary

  • Provide full desktop support to our Defence customer, handling BAU activities, incidents, service requests, project tasks, and information requests on the customer's ICT environment.
  • Manage and install video conferencing equipment in the defence environment and conduct Audio Visual health checks.
  • Perks include 16 weeks paid parental leave, an epic (free) Telstra mobile phone plan, and a laptop/device allowance renewed every 2 years.

Matching Summary

Provide full desktop support to our Defence customer, handling BAU activities, incidents, service requests, project tasks, and information requests on the customer's ICT environment.

Skills & Requirements

Must-have

  • Desktop support
  • Unified Comms support
  • Audio Visual support
  • Video conferencing equipment management
  • Customer service management tool
  • Resolve incidents within SLAs

Nice-to-have

  • High-level customer service skills
  • Commercial mindset in decision making
  • Willingness to travel interstate
  • Work with VIP customers

Key Requirements

  • Australian Citizen
  • Current Baseline Security Clearance
  • Ability to obtain NV1 Security Clearance
  • Proficient in Telstra SOE applications

Work Rights

Australian Citizen with Baseline Security Clearance

Tailored Resume

Cover Letter