Patient Service Rep

Intermountainnursing

Las Vegas, Nevada, US
Base: $17.86 - $23.22 ph; bonus/equity: not specif...
Customer service interactions
Electronic medical record (emr) documentation
Patient appointment scheduling
The Patient Service Representative serves as the first connection between Intermountain and patients, focusing on delivering the highest level of customer and patient satisfaction

Job Summary

  • The Patient Service Representative serves as the first connection between Intermountain and patients, focusing on delivering the highest level of customer and patient satisfaction.
  • This role involves greeting and checking in/out patients, verifying patient information, scheduling appointments, handling payments, and maintaining accurate documentation in the EMR system.
  • Intermountain Health offers a generous benefits package promoting wellness and is an equal opportunity employer committed to privacy and fairness in its AI-enhanced recruitment process.

Matching Summary

The Patient Service Representative serves as the first connection between Intermountain and patients, focusing on delivering the highest level of customer and patient satisfaction.

Salary

Base: $17.86 - $23.22 per hour; Bonus/Equity: Not specified; Benefits: Generous benefits package covering wellness programs

Skills & Requirements

Must-have

  • Customer service interactions
  • Electronic medical record (EMR) documentation
  • Patient appointment scheduling
  • Insurance verification and coordination
  • Payment processing and cash management
  • Professional communication and etiquette

Nice-to-have

  • Collaboration and teamwork
  • Critical thinking and situational awareness
  • Multilingual abilities
  • Time management skills
  • Knowledge of billing and collections
  • Confidentiality and PHI protection

Key Requirements

  • Six months customer service experience
  • Basic computer skills including word processing and data entry
  • Ability to protect patient privacy and PHI
  • Preferred one year customer service experience
  • Preferred billing and collections experience
  • Preferred high school diploma or GED

Work Rights

Not specified

Tailored Resume

Cover Letter