Customer Service / Tech Support Rep – Tech Products (remote)

Concentrix

Canada
Base: $19.50ph; bonus/equity: performance-based in...
Fully remote
1+ year customer service experience
High school diploma or ged
Quiet distraction-free home environment
This remote position involves providing world-class customer service and resolving routine technical issues regarding client products like smartphones and computers

Job Summary

  • This remote position involves providing world-class customer service and resolving routine technical issues regarding client products like smartphones and computers.
  • The company offers significant investment in employee development with about 80% of managers promoted from within through free learning programs.
  • Employees receive a base salary of $19.50 per hour plus performance incentives, along with comprehensive benefits including medical, dental, vision, and retirement plans.

Matching Summary

This remote position involves providing world-class customer service and resolving routine technical issues regarding client products like smartphones and computers.

Salary

Base: $19.50/hr; Bonus/Equity: Performance-based incentives; Benefits: Medical, dental, vision, RRSP, PTO

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or GED
  • Quiet distraction-free home environment
  • Desktop or laptop for testing
  • High speed internet 10 Mbps
  • Valid Canadian address

Nice-to-have

  • Strong problem-solving skills
  • Eagerness to learn new technologies
  • Familiarity with iOS and MacOS
  • Ability to work flexible schedules
  • Experience with hardware and software troubleshooting

Key Requirements

  • 1+ year of customer service experience
  • High school diploma or GED
  • Must reside in Canada
  • Work authorization required in Canada
  • Available to work 8am-11:30pm EST

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter