Sr. Specialist, Customer Care Credit Card $21hr (omaha/kearney/yankton/greeley)

First National Bank of Omaha

Omaha, NE, US
Base: $21.00 ph; bonus/equity: 10% shift different...
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Inbound and outbound customer calls
Remote work within 70-mile radius
Customer verification and compliance
** First National Bank of Omaha (FNBO) is seeking a Senior Specialist for their Customer Care team, offering a starting pay of $21 per hour with a 10% shift differential for later shifts. The role involves handling customer inquiries, account management, and issue resolution, with initial required on-site training followed by remote work options. **

Job Summary

  • FNBO offers a competitive hourly wage with a 10% shift differential for late shifts and comprehensive benefits starting the first of the month following employment.
  • The role requires 7 weeks of mandatory on-site training followed by the opportunity to work remotely with flexible scheduling options.
  • FNBO is committed to fostering a workplace culture of belonging where employees feel valued and empowered to be their authentic selves.

Matching Summary

Match Score: 75

** First National Bank of Omaha (FNBO) is seeking a Senior Specialist for their Customer Care team, offering a starting pay of $21 per hour with a 10% shift differential for later shifts. The role involves handling customer inquiries, account management, and issue resolution, with initial required on-site training followed by remote work options. **

Salary

Base: $21.00 Per Hour; Bonus/Equity: 10% shift differential for shifts starting 1:30pm or later; Benefits: Medical, Dental, Vision, 401k with matching, Tuition Assistance, Disability Insurance

Skills & Requirements

Must-have

  • Inbound and outbound customer calls
  • Remote work within 70-mile radius
  • Customer verification and compliance
  • Basic technical support for banking platforms
  • Shift flexibility including evenings and weekends
  • Accurate documentation of customer interactions

Nice-to-have

  • Bilingual in English and Spanish
  • Strong active listening skills
  • Problem-solving and adaptability
  • Team collaboration
  • Sales skills for bank products
  • Familiarity with banking software

Key Requirements

  • High school diploma or GED
  • Minimum 12 months customer service experience preferred
  • Unrestricted work authorization
  • Must reside within 70 miles of specified FNBO locations
  • Quiet home workspace with reliable internet
  • Open to overtime and weekend availability

Work Rights

Unrestricted work authorization required

Tailored Resume

Cover Letter