Sr Associate Technical Support Engineer-paradox

Workday

Not specified in the job description.
Troubleshoot account configurations, apis, job feeds
Sql queries for data investigation
Configure client sso, sftp, ssh
Workday is seeking a Senior Associate Technical Support Engineer for their Paradox Customer Support Team. The ideal candidate will possess strong technical troubleshooting skills, experience in customer support, and a passion for delivering business-critical solutions

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.

Matching Summary

Match Score: 85

Workday is seeking a Senior Associate Technical Support Engineer for their Paradox Customer Support Team. The ideal candidate will possess strong technical troubleshooting skills, experience in customer support, and a passion for delivering business-critical solutions.

Skills & Requirements

Must-have

  • Troubleshoot account configurations, APIs, Job Feeds
  • SQL queries for data investigation
  • Configure client SSO, sFTP, SSH
  • RESTful API calls using Postman/Bruno
  • XML, JSON, CSV format validation

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Familiarity with AI troubleshooting tools
  • Knowledge-sharing to internal team members

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years experience with JIRA, Microsoft Office, Visual Studio Code
  • 1+ years experience with data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter