Client Service Escalation Specialist, Costar - London
CoStar Group
London, United Kingdom
French language skills business level
Diagnose technical and application calls
Resolve escalated customer issues
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces
Job Summary
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.
The role involves serving as the primary point of contact for escalated internal and external customer issues regarding products, billing, and technical support.
Employees enjoy perks including full private medical cover, dental cover, life assurance, and 28 days annual leave in iconic London buildings.
Matching Summary
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.
Skills & Requirements
Must-have
French language skills business level
Diagnose technical and application calls
Resolve escalated customer issues
Root cause analysis for product issues
Nice-to-have
Knowledge of commercial real estate
Experience building rapport over telephone
Ability to work under pressure deadlines
Strong negotiation and conflict resolution skills
Key Requirements
Bachelor's degree or equivalent experience
French language skills written and spoken
Experience in customer service and overcoming objections