Executive - Soft Services

CUSHMAN & WAKEFIELD

Soft services delivery and monitoring
Vendor and contractor liaison
Health and safety compliance
The primary function is to achieve timely and efficient delivery of C&W PMSI services in accordance with defined service levels and KPIs

Job Summary

  • The primary function is to achieve timely and efficient delivery of C&W PMSI services in accordance with defined service levels and KPIs.
  • The role requires overseeing a clean, healthy, and hygienic working environment while managing daily, weekly, and periodic deep cleaning projects.
  • Success involves maintaining at least a 95% CSAT score through effective vendor management, staff supervision, and strict adherence to H&SE processes.

Matching Summary

The primary function is to achieve timely and efficient delivery of C&W PMSI services in accordance with defined service levels and KPIs.

Skills & Requirements

Must-have

  • Soft Services delivery and monitoring
  • Vendor and contractor liaison
  • Health and safety compliance
  • Cleaning schedule management
  • Client relationship management
  • Inventory and procurement oversight

Nice-to-have

  • Value added service implementation
  • Event support coordination
  • High CSAT score achievement
  • Digital checklist proficiency
  • Team training and deployment

Key Requirements

  • Experience in facilities or soft services management
  • Knowledge of SOPs and SLA adherence
  • Ability to manage vendor contracts and evaluations

Work Rights

Not specified

Tailored Resume

Cover Letter