IR Jobs is seeking a Sales & Service Support professional for their digital training platform in the care sector. This fully remote position involves customer service, onboarding, and administrative tasks, with a strong emphasis on customer satisfaction and long-term relationships
Job Summary
The role serves as the primary contact for existing customers, guiding them through daily operations of a digital training platform.
Responsibilities include conducting structured onboarding sessions, identifying upsell opportunities, and maintaining detailed records in Salesforce.
The company offers flexible remote work options, mental health support, and access to LinkedIn Learning for professional development.
Matching Summary
Match Score: 85
IR Jobs is seeking a Sales & Service Support professional for their digital training platform in the care sector. This fully remote position involves customer service, onboarding, and administrative tasks, with a strong emphasis on customer satisfaction and long-term relationships.
Skills & Requirements
Must-have
Experience in customer service or support roles
Strong telephone communication skills
Structured administrative work style
CRM system usage capability
Nice-to-have
Interest in healthcare or nursing industry
Prior experience with Salesforce CRM
Familiarity with software products
Service-oriented mindset
Key Requirements
Previous experience in customer service, support, or back-office roles
High reliability and ability to work independently
Basic IT affinity and interest in digital products