Devops Platform Engineer (customer Support Engineer)
Trend Micro
Strong troubleshooting and problem-solving skills
Knowledge of windows macos android ios platforms
Excellent verbal and written english communication
The role serves as the first line of support for home users by delivering exceptional technical and customer support experiences across phone, email, and chat channels
Job Summary
The role serves as the first line of support for home users by delivering exceptional technical and customer support experiences across phone, email, and chat channels.
Candidates will help customers maximize product value by resolving concerns efficiently, providing product guidance, and ensuring high-quality interactions while meeting service level agreements.
Trend Micro seeks passionate individuals to be trailblazers in the rapidly evolving cybersecurity landscape as part of a mission to make the world safe for exchanging digital information.
Matching Summary
The role serves as the first line of support for home users by delivering exceptional technical and customer support experiences across phone, email, and chat channels.
Skills & Requirements
Must-have
Strong troubleshooting and problem-solving skills
Knowledge of Windows macOS Android iOS platforms
Excellent verbal and written English communication
Ability to multitask and manage multiple cases
Willingness to work shifting schedules weekends holidays
Nice-to-have
Knowledge or exposure to AI tools and Generative AI
Customer-focused mindset with clear communication
Passion for continuous learning and professional development
Experience with CRM and support systems documentation
Fresh graduates welcome to apply
Key Requirements
Bachelor's degree in Computer Science or related field