Vip Support & Onsite Team Lead

Unisys

Base: $75,000 - $90,000; bonus/equity: not specifi...
Onsite
7+ years onsite technical support experience
Servicenow or similar itsm platform proficiency
Windows 10/11 and apple/mac environment support
This role serves as a team leader providing direction to technicians while ensuring best-in-class client experiences across Field Engineering operations

Job Summary

  • This role serves as a team leader providing direction to technicians while ensuring best-in-class client experiences across Field Engineering operations.
  • The successful candidate will troubleshoot complex client escalations, manage resource scheduling, and act as a subject matter expert for difficult technical issues.
  • Candidates must possess strong communication skills to engage with dissatisfied clients and executive-level stakeholders including CIO/CXO leadership teams.

Matching Summary

This role serves as a team leader providing direction to technicians while ensuring best-in-class client experiences across Field Engineering operations.

Salary

Base: $75,000 - $90,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 7+ years onsite technical support experience
  • ServiceNow or similar ITSM platform proficiency
  • Windows 10/11 and Apple/Mac environment support
  • Executive-level stakeholder communication skills
  • Dell laptop and Microsoft technology expertise

Nice-to-have

  • Public sector or government environment experience
  • Azure licensing and backend administration familiarity
  • VOIP technologies and basic networking knowledge
  • Mobile device troubleshooting including iOS
  • SCCM software deployment experience

Key Requirements

  • High School Diploma or GED required
  • 7+ years of relevant experience in area of responsibility
  • Willingness to work onsite 5 days per week
  • Eligibility for U.S. export control authorizations

Work Rights

Must be eligible for U.S. Government export control authorizations

Tailored Resume

Cover Letter