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UOB United Overseas Bank Limited is seeking a Service Executive in Surabaya, Indonesia, to provide customer support and manage banking services and products. The role involves maintaining customer relationships, handling inquiries, and ensuring compliance with banking regulations.
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Job Summary
The role involves providing comprehensive information on bank products and services while managing customer account requests such as opening or closing accounts.
Employees must strictly adhere to Know Your Customer (KYC) and Anti-Money Laundering (APU/PPT/PPPSPM) regulations while maintaining high-quality service levels.
The position requires active participation in cross-selling initiatives and collaborating with internal units to investigate suspicious transactions.
Matching Summary
Match Score: 75
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UOB United Overseas Bank Limited is seeking a Service Executive in Surabaya, Indonesia, to provide customer support and manage banking services and products. The role involves maintaining customer relationships, handling inquiries, and ensuring compliance with banking regulations.
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Skills & Requirements
Must-have
Knowledge of KYC regulations
Understanding of APU/PPT/PPPSPM compliance
Experience with bank product services
Ability to handle customer complaints
Proficiency in daily and monthly reporting
Nice-to-have
Strong relationship building skills
Cross-selling capabilities
Team collaboration mindset
Commitment to quality service standards
Adaptability to new banking technologies
Key Requirements
Completion of mandatory APU/PPT/PPPSPM training
Fluency in English and Mandarin languages
Adherence to strict data confidentiality protocols