Skanska UK is seeking a Helpdesk Administrator to join their team at a prestigious Ministry of Defence site in Middlesex. The role requires strong customer service skills, as well as the ability to work on a shift rota including nights and weekends, supporting the onsite helpdesk operations
Job Summary
This role supports a complex, high-profile operational environment at a prestigious Ministry of Defence headquarters site.
The position requires working a rotating shift pattern including 12-hour days, 12-hour nights, and 8-hour days across all seven days of the week.
Responsibilities include answering calls within SLA, managing vehicle and accommodation key sign-outs, and ensuring proper escalation processes are followed.
Matching Summary
Match Score: 75
Skanska UK is seeking a Helpdesk Administrator to join their team at a prestigious Ministry of Defence site in Middlesex. The role requires strong customer service skills, as well as the ability to work on a shift rota including nights and weekends, supporting the onsite helpdesk operations.
Skills & Requirements
Must-have
Customer service experience in call centre
Ability to work 12 hour day and night shifts
Basic O365 skills including Word and Excel
Willingness to work weekends and bank holidays
Experience logging helpdesk tickets
Nice-to-have
Team player with proven customer focus
Ability to learn new IT systems quickly
Previous facilities management experience
Key Requirements
Must be able to gain and maintain MoD SC security clearance
UK residency requirements may apply for security vetting
Minimum level of security clearance required
Work Rights
UK residency required for security clearance eligibility