This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes
Job Summary
This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.
You will operate at the centre of this transformation, partnering with senior stakeholders to solve complex, cross-Group challenges and influence organizational decision-making.
The position involves shaping the Group's customer agenda by contributing to Board- and Executive-level narratives on customer performance and priorities.
Matching Summary
This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.
Skills & Requirements
Must-have
Strong consulting or strategy background
Structured problem-solving skills
Executive communication and storytelling
Influence senior stakeholders GM EGM level
Experience with large complex organisations
Nice-to-have
Top-tier consulting experience
High standards and ownership focus
Continuous development mindset
Collaborative team culture contribution
Curiosity in ambiguous situations
Key Requirements
Experience in top-tier consulting or strategy roles
Proven ability to create methodologies and frameworks that scale
Demonstrated ability to influence senior stakeholders across the Group