Field Services Support Technician

DXC Technology UK

Miami, FL, US
Fully remote
2 years end-user support experience
Windows and macos troubleshooting
Servicenow ticketing system proficiency
This role provides day-to-day technical support to end users while resolving hardware, software, and connectivity issues

Job Summary

  • This role provides day-to-day technical support to end users while resolving hardware, software, and connectivity issues.
  • The position requires collaboration with IT departments to execute projects including system upgrades, rollouts, and hardware refreshes.
  • DXC Technology prioritizes in-person collaboration through a fully onsite work model based in Miami, Florida.

Matching Summary

This role provides day-to-day technical support to end users while resolving hardware, software, and connectivity issues.

Skills & Requirements

Must-have

  • 2 years end-user support experience
  • Windows and macOS troubleshooting
  • ServiceNow ticketing system proficiency
  • Azure or AWS cloud familiarity
  • Onsite work in Miami FL

Nice-to-have

  • CompTIA A+ or Microsoft certifications
  • Audio/Visual systems support experience
  • Hardware refresh project experience
  • Strong customer service communication skills
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 2 years in IT support
  • U.S. citizenship or permanent resident status required
  • Background check and drug screening mandatory

Work Rights

Must be U.S. citizen or permanent resident

Tailored Resume

Cover Letter