【elsevier_corporate】customer Success Manager

RELX

Flexible hours
B2b environment experience
Saas customer success experience
Business level english and japanese
The Customer Success Manager position at Elsevier focuses on enabling customers to maximize value from their product portfolio, emphasizing onboarding, retention, and measurable outcomes. The ideal candidate should have experience in customer success or account management in SaaS/B2B environments, alongside strong communication skills in both English and Japanese

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers realize maximum value from Elsevier's product portfolio.
  • This position involves leading onboarding and developing success plans to drive customer engagement and retention.
  • Elsevier promotes a healthy work/life balance and offers numerous wellbeing initiatives to support employees' goals.

Matching Summary

Match Score: 85

The Customer Success Manager position at Elsevier focuses on enabling customers to maximize value from their product portfolio, emphasizing onboarding, retention, and measurable outcomes. The ideal candidate should have experience in customer success or account management in SaaS/B2B environments, alongside strong communication skills in both English and Japanese.

Skills & Requirements

Must-have

  • B2B environment experience
  • SaaS customer success experience
  • Business level English and Japanese

Nice-to-have

  • Excellent communication skills
  • Data-driven decision making
  • Ability to influence stakeholders

Key Requirements

  • Experience in account management
  • Understanding of subscription lifecycle
  • Strong organizational skills

Work Rights

Not specified

Tailored Resume

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