Customer Support Engineer

Malvern Panalytical Inc

Monterrey, Nuevo León, Mexico
On-site
Repair and maintenance of analytical instrumentation
Respond to customer by telephone within 4 hours
Perform preventative maintenance
Malvern Panalytical Inc is seeking a Customer Support Engineer to join their team in Monterrey, Nuevo León, Mexico. The role involves repairing and maintaining analytical instruments, ensuring excellent customer communication, and requires a strong technical background in relevant fields

Job Summary

  • Perform repair and maintenance of analytical instrumentation, and installation of equipment from delivery to sign-off.
  • Respond to customer inquiries by telephone within 4 hours to evaluate problems and perform preventative maintenance per schedule.
  • Maintain excellent communication with the Service Manager and keep customers well informed on any open issues.

Matching Summary

Match Score: 85

Malvern Panalytical Inc is seeking a Customer Support Engineer to join their team in Monterrey, Nuevo León, Mexico. The role involves repairing and maintaining analytical instruments, ensuring excellent customer communication, and requires a strong technical background in relevant fields.

Skills & Requirements

Must-have

  • Repair and maintenance of analytical instrumentation
  • Respond to customer by telephone within 4 hours
  • Perform preventative maintenance
  • Submit electronic paperwork timely and accurately
  • Process parts return and repair
  • Manage direct account responsibility

Nice-to-have

  • Maintain excellent communication with Service Manager
  • Assist in different areas within the District
  • Build upon the professional image of Malvern Panalytical

Key Requirements

  • Bachelor of Science (B.S.) or higher
  • Five years related experience and/or training
  • Strong communications skills – written, oral and presentation
  • Valid driver’s license
  • Minimum of 5 years of application experience in industrial capital equipment
  • Fluent in both written and spoken Spanish
  • Ability to travel up to 100% of the time
  • Ability to lift up to 50 lbs
  • 80% English language proficiency

Work Rights

Not specified

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