The Service Owner is responsible for ensuring the service desk operates efficiently and provides technology services to business units as per agreed Service Level Agreements
Job Summary
The Service Owner is responsible for ensuring the service desk operates efficiently and provides technology services to business units as per agreed Service Level Agreements.
This role oversees the work of Service Desk Agents, ensuring accurate logging, categorization, and prioritization of service tickets in the ITSM tool.
Key responsibilities include providing first-level support, documenting and resolving incidents, escalating issues, and collaborating with internal teams and third-party suppliers.
Matching Summary
The Service Owner is responsible for ensuring the service desk operates efficiently and provides technology services to business units as per agreed Service Level Agreements.
Skills & Requirements
Must-have
ITSM tool
Service Level Agreements
IT Managed Services Operations
Core Banking Applications
Digital & Customer Facing Channels
Service quality & Process improvement
Nice-to-have
Empowering Africa's tomorrow
Reset our future and shape our destiny
Design your future
Unlock your potential
Operational excellence
Continuous improvement
Key Requirements
Minimum 4 years of relevant experience
ITIL Foundation or Equivalent
Degree in Technology or suitable alternative
FETC: Physical, Mathematical, Computer and Life Sciences