Concierge - Tend Ōrākei

Tend

Auckland, New Zealand
On-site
Customer service experience
Exceptional written and verbal communication skills
Ability to multitask in fast-paced environment
We are re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences

Job Summary

  • We are re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences.
  • This role is pivotal to our Customer Experience Team, delivering customer-first service and liaising with patients, families, and care providers.
  • The position is a fixed-term 8-week contract with potential for a permanent role, based at our Ōrākei clinic, focused on promoting Whānau health and well-being.

Matching Summary

We are re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences.

Skills & Requirements

Must-have

  • Customer service experience
  • Exceptional written and verbal communication skills
  • Ability to multitask in fast-paced environment
  • Tech savvy
  • Collaborate with clinical and non-clinical teams
  • Availability Monday through Friday

Nice-to-have

  • Knowledge of equity and Te Tiriti principles
  • Ability to think on your feet
  • Good judgment and decision making skills
  • Team player
  • Culturally safe and patient-centred approach

Key Requirements

  • Fixed-term 8 week contract
  • Eligible to work in New Zealand
  • Experience in customer service
  • Exceptional communication skills

Work Rights

Must be eligible to work in NZ

Tailored Resume

Cover Letter