Supervisor, Customer Experience - Uk Airline

Conduent Business Services

Pasay City, Philippines
**
Team supervision and coaching
Performance appraisal management
Hiring and termination actions
** Conduent Business Services is seeking a Supervisor for Customer Experience in Pasay City, Philippines, to manage a team focused on delivering exceptional service for a UK airline. The ideal candidate will have strong leadership skills, a comprehensive understanding of processes, and the ability to coach and develop team members. **

Job Summary

  • The role involves supervising daily tasks for business, technical support, and production teams while ensuring operational excellence.
  • Candidates will be accountable for managing hiring, training, performance appraisals, and pay reviews for multiple employees.
  • The position requires delivering quality, productivity, and compliance KPI reports while coaching team members to enhance performance.

Matching Summary

Match Score: 75

** Conduent Business Services is seeking a Supervisor for Customer Experience in Pasay City, Philippines, to manage a team focused on delivering exceptional service for a UK airline. The ideal candidate will have strong leadership skills, a comprehensive understanding of processes, and the ability to coach and develop team members. **

Skills & Requirements

Must-have

  • Team supervision and coaching
  • Performance appraisal management
  • Hiring and termination actions
  • KPI reporting and compliance
  • Technical process knowledge

Nice-to-have

  • Strong communication skills
  • Ability to work without supervision
  • Problem-solving with past experience
  • Culture of individuality valued

Key Requirements

  • Broad technical expertise and industry knowledge
  • Experience in functional and program management
  • Ability to manage hiring and termination actions

Work Rights

Not specified

Tailored Resume

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