The role contributes to business objectives by maximizing customer contact center performance through efficient resource planning
Job Summary
The role contributes to business objectives by maximizing customer contact center performance through efficient resource planning.
Responsibilities include forecasting activity volumes, managing short, medium, and long-term capacity, and developing simulations to optimize resources.
Candidates must possess a bachelor's degree in mathematics or a relevant discipline and demonstrate advanced proficiency in Excel.
Matching Summary
The role contributes to business objectives by maximizing customer contact center performance through efficient resource planning.