Not specified (assumed to be flexible with potential for remote work based on the nature of tech support roles).
Provide phone email and ticket-based support
Troubleshoot customer issues using standard processes
Document cases in crm or ticketing systems
The Associate Tech Support Specialist position at Solera Holdings LLC involves providing Tier 1 technical support for software, hardware, and mobile applications. Ideal candidates include recent graduates or those with 1-2 years of experience in technical support, demonstrating strong communication skills and technical aptitude
Job Summary
The Associate Technical Support Specialist P1 provides Tier 1 technical support to internal and external customers across software, hardware, and mobile applications.
This role focuses on troubleshooting, case management, and customer guidance while operating within defined processes and support standards.
Recent graduates are encouraged to apply as early career candidates are a strong fit for this position.
Matching Summary
Match Score: 75
The Associate Tech Support Specialist position at Solera Holdings LLC involves providing Tier 1 technical support for software, hardware, and mobile applications. Ideal candidates include recent graduates or those with 1-2 years of experience in technical support, demonstrating strong communication skills and technical aptitude.
Skills & Requirements
Must-have
Provide phone email and ticket-based support
Troubleshoot customer issues using standard processes
Document cases in CRM or ticketing systems
Manage multiple tasks in fast-paced environment
Nice-to-have
Strong written and verbal communication skills
Ability to follow defined processes
Detail oriented with sound judgment
Fluent in English
Key Requirements
Bachelor's degree in Computer Science or related field preferred
1 to 2 years of experience in technical support
Experience with CRM or ticketing systems preferred