Experience Manager, Customer Experience And Optimization

Novartis

East Hanover, NJ, US
Base: $126,000 - $234,000 py; bonus/equity: perfor...
Hybrid
Multi-channel media execution
Cross-functional collaboration
Integrated marketing asset deployment
This role orchestrates execution of customer experiences, ensuring integrated marketing assets deploy as planned, per the cross-functional Customer Experience Plan

Job Summary

  • This role orchestrates execution of customer experiences, ensuring integrated marketing assets deploy as planned, per the cross-functional Customer Experience Plan.
  • The position is based in East Hanover, NJ and requires up to 5% travel with no relocation support, considering only local candidates.
  • Novartis offers a competitive salary range with performance-based incentives, equity awards eligibility, and a comprehensive benefits package including health, retirement, and generous time off.

Matching Summary

This role orchestrates execution of customer experiences, ensuring integrated marketing assets deploy as planned, per the cross-functional Customer Experience Plan.

Salary

Base: $126,000 - $234,000 per year; Bonus/Equity: Performance-based cash incentive and eligibility for annual equity awards; Benefits: Comprehensive health, life, disability, 401(k) with company match, and generous time off

Skills & Requirements

Must-have

  • Multi-channel media execution
  • Cross-functional collaboration
  • Integrated marketing asset deployment
  • Project management skills
  • Customer experience planning
  • Digital marketing best practices

Nice-to-have

  • Curiosity for innovative marketing solutions
  • Ability to influence in matrix organization
  • Experience in regulated industry
  • Strong program management skills
  • Analytical acumen
  • Operational decision making

Key Requirements

  • Bachelor's degree required
  • 3+ years digital marketing experience
  • Local candidates only
  • Experience managing multi-channel media
  • Strong communication skills
  • Ability to work in regulated industry

Work Rights

Local candidates only; no relocation provided

Tailored Resume

Cover Letter