Manager, Technical Support Engineering – Workday Platform
Workday
Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
People analytics platform knowledge
Sql and python scripting proficiency
This role leads a high-performing global team dedicated to delivering world-class support for Workday's Analytics Platform
Job Summary
This role leads a high-performing global team dedicated to delivering world-class support for Workday's Analytics Platform.
Candidates must possess deep technical expertise in Workday tools including Report Writer, Prism, and People Analytics to resolve complex customer issues.
The position requires balancing people leadership with strategic execution to influence product roadmaps based on real customer signals.
Matching Summary
This role leads a high-performing global team dedicated to delivering world-class support for Workday's Analytics Platform.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Workday Prism Analytics expertise
People Analytics platform knowledge
SQL and Python scripting proficiency
Distributed systems debugging skills
24x7 on-call rotation management
Log analysis and root cause investigation
Nice-to-have
Experience with Jupyter Notebooks
Knowledge of financial data structures
Strong customer success collaboration
Inclusive culture leadership style
Proactive operational resilience planning
Key Requirements
Bachelor's degree in Computer Science or related field
6+ years experience in technical support or analytics
2+ years leading technical teams
Expertise in query optimization and performance tuning