Customer Issue Resolution Senior Analyst (korean Speaker)

3M UK

**
High proficiency in korean language
2+ years in customer issue resolution or billing
Experience with ar reconciliation and credit management
** 3M UK is seeking a Customer Issue Resolution Senior Analyst who is a proficient Korean speaker. The role involves handling customer inquiries, complaint analysis, AR reconciliation, and providing support in credit management, while leveraging analytical skills and collaboration across teams. **

Job Summary

  • This role involves handling moderately complex customer inquiries and developing solutions within the Customer Issue Resolution domain.
  • The position requires managing accounts receivable reconciliation, including deduction data analysis and tax support for self-billing customers.
  • Candidates must possess high proficiency in both Korean and English to effectively communicate with cross-functional teams and local stakeholders.

Matching Summary

Match Score: 75

** 3M UK is seeking a Customer Issue Resolution Senior Analyst who is a proficient Korean speaker. The role involves handling customer inquiries, complaint analysis, AR reconciliation, and providing support in credit management, while leveraging analytical skills and collaboration across teams. **

Skills & Requirements

Must-have

  • High proficiency in Korean language
  • 2+ years in Customer Issue Resolution or Billing
  • Experience with AR reconciliation and credit management
  • Proficiency in Excel Pivot Tables and VLOOKUP
  • Ability to communicate in English

Nice-to-have

  • Previous SAP system experience
  • Credit block releasing knowledge
  • Dispute management background
  • Collaborative team player mindset
  • Fast learner with analytical skills

Key Requirements

  • Bachelor's degree required
  • Minimum 2 years of relevant experience
  • Native-level Korean language skills
  • English communication proficiency

Work Rights

Not specified

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