Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Client relationship management
Product expertise and support
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
The company culture is rooted in integrity, empathy, and shared enthusiasm, fostering a collaborative environment where employees are supported for the long haul.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
Enterprise SaaS solutions
Client relationship management
Product expertise and support
Global cross-functional collaboration
Strategic account management
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
HR/recruiting software domain expertise
Key Requirements
8+ years customer success or account management experience
5+ years customer success or account management experience
8+ years enterprise SaaS solutions support/implementation
5+ years enterprise SaaS solutions support/implementation
Technical understanding of complex software ecosystems
Experience educating clients on products and providing training
Comfortable working with global, cross-functional teams and clients across different time zones
Proven track record to collaborate and build strong relationships with customers