Manager - Service Operations

Otis

Gurgaon, India
Implement maintenance systems
Reduce callbacks and monitor effectiveness
Reduce annualized hours per unit
The Service Operations Manager has overall responsibility of running the Service Function of an Area, conceptualizing and implementing maintenance systems and records

Job Summary

  • The Service Operations Manager has overall responsibility of running the Service Function of an Area, conceptualizing and implementing maintenance systems and records.
  • Responsibilities include developing and meeting business plan forecasts, manpower planning, ensuring safety at all levels, and better inventory control of stores.
  • Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people every day and maintaining approximately 2.4 million customer units worldwide.

Matching Summary

The Service Operations Manager has overall responsibility of running the Service Function of an Area, conceptualizing and implementing maintenance systems and records.

Skills & Requirements

Must-have

  • Implement maintenance systems
  • Reduce callbacks and monitor effectiveness
  • Reduce annualized hours per unit
  • Develop customer rapport
  • Manpower planning
  • Ensure safety at all levels
  • Inventory control systems

Nice-to-have

  • Lead ACE initiatives
  • Create safety awareness
  • Foster healthy customer relationships
  • Drive innovation and continuous improvement

Key Requirements

  • B.Tech / B.E. – Mechanical/Electrical/Electronics
  • 10 to 15 years relevant experience

Work Rights

Not specified

Tailored Resume

Cover Letter