Business Support Officer

AUSSIE BROADBAND LIMITED

Not specified
Manage frontline diagnostics and service requests
Troubleshoot using osi model
Collaborate with internal teams and field staff
Aussie Broadband Limited is seeking a Business Support Officer who excels in providing customer and colleague support, skilled in troubleshooting voice and data service issues. The ideal candidate should possess knowledge of telecommunications technologies, strong communication skills, and a proactive approach to problem-solving

Job Summary

  • You will confidently manage frontline diagnostics and service requests across voice and data services.
  • The role requires troubleshooting and resolving technical and non-technical service issues in line with SLAs.
  • We value our talented employees and strive to help team members grow professionally whenever possible.

Matching Summary

Match Score: 75

Aussie Broadband Limited is seeking a Business Support Officer who excels in providing customer and colleague support, skilled in troubleshooting voice and data service issues. The ideal candidate should possess knowledge of telecommunications technologies, strong communication skills, and a proactive approach to problem-solving.

Skills & Requirements

Must-have

  • Manage frontline diagnostics and service requests
  • Troubleshoot using OSI model
  • Collaborate with internal teams and field staff
  • Resolve issues within agreed SLAs
  • Communicate clearly with customers and colleagues

Nice-to-have

  • Proactive approach to problem-solving
  • Willingness to learn new technologies
  • Strong organization and time-management skills
  • Curious about telco technologies
  • Confidence working independently

Key Requirements

  • Knowledge of telco technologies (Hosted PABX, MPLS, Cisco, FortiGate)
  • CCNA, NSE4, or CompTIA A+ certification preferred
  • Ability to troubleshoot using the OSI model

Work Rights

Not specified

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