Specialist Customer Care

Barclays

Pune, India
On-site
Exceptional customer service
Resolving complex customer needs
Cross-team collaboration
Barclays is seeking a Specialist Customer Care professional in Pune, India, to provide exceptional customer service and resolve complex customer needs. The role requires strong communication skills and experience in business banking KYC/AML, particularly in an international contact center environment

Job Summary

  • Provide exceptional customer service while resolving more complex customer needs/requests.
  • Collaborate with teams across the bank to align and integrate customer care processes.
  • Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Matching Summary

Match Score: 85

Barclays is seeking a Specialist Customer Care professional in Pune, India, to provide exceptional customer service and resolve complex customer needs. The role requires strong communication skills and experience in business banking KYC/AML, particularly in an international contact center environment.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Resolving complex customer needs
  • Cross-team collaboration
  • Customer care procedures and controls

Nice-to-have

  • Industry trend identification
  • Best practice implementation
  • Feedback and coaching colleagues

Key Requirements

  • Proven experience in business banking KYC/AML
  • Strong experience in international contact center
  • Excellent customer service experience
  • Graduate in any discipline

Work Rights

Not specified

Tailored Resume

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