The Product Support Specialist position at onesearch.direct is aimed at individuals passionate about customer care and eCommerce, offering a fully remote role in Australia. The role involves supporting business banking customers with innovative payment solutions and requires flexibility in working hours, including evenings and weekends
Job Summary
You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
The role offers a rotating roster between 7am to 7pm Monday to Sunday, with flexibility to work from home or from any of our offices around Australia.
Matching Summary
Match Score: 85
The Product Support Specialist position at onesearch.direct is aimed at individuals passionate about customer care and eCommerce, offering a fully remote role in Australia. The role involves supporting business banking customers with innovative payment solutions and requires flexibility in working hours, including evenings and weekends.
Skills & Requirements
Must-have
eCommerce product knowledge
technical troubleshooting expertise
payment gateway knowledge
API technical understanding
world-class customer support
risk management activities
Nice-to-have
passion for customer care
innovative thinkers
flexibility to work evenings
collaboration focus
passion for finding solutions
Key Requirements
12 Month fixed term opportunity
Prior technical troubleshooting expertise
Experience with card issuer/financial institution/fintech/SaaS