Manager - Global Program Care

Amex GBT

Manila, Philippines
Not specified; not specified; flexible benefits ta...
Onsite
7-8 years people leadership experience
Manage global virtual and in-office teams
24x5 support team operations management
The role is accountable for supporting, developing, and enabling a global team to deliver high-quality client travel program support

Job Summary

  • The role is accountable for supporting, developing, and enabling a global team to deliver high-quality client travel program support.
  • Candidates must lead a 24x5 support team for online booking tools while ensuring continuous service availability across all time zones.
  • Amex GBT offers flexible benefits, travel perks, and access to over 20,000 learning courses to support employee growth and well-being.

Matching Summary

The role is accountable for supporting, developing, and enabling a global team to deliver high-quality client travel program support.

Salary

Not specified; Not specified; Flexible benefits tailored to country including health insurance and retirement programs

Skills & Requirements

Must-have

  • 7-8 years people leadership experience
  • Manage global virtual and in-office teams
  • 24x5 support team operations management
  • Online booking tool oversight
  • Senior stakeholder management skills
  • Process improvement and redesign expertise

Nice-to-have

  • Strong project management exposure
  • Passion for embedding company values
  • Excellent presentation skills globally
  • Thought leadership capabilities
  • Resilience in fast-paced environments

Key Requirements

  • Minimum 7-8 years of people leadership experience
  • Advanced proficiency in Microsoft Excel and PowerPoint
  • In-depth understanding of global business travel trends
  • Experience managing shift operations in matrix environments

Work Rights

Not specified

Tailored Resume

Cover Letter