Technical Specialist

585

Melbourne, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Strong experience administering claims under src act
Expertise in dispute resolution negotiation and mediation
Ability to develop and conduct training for case managers
This role supports the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988

Job Summary

  • This role supports the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
  • You will coach and train team members to deliver a world class customer experience while ensuring compliance with legislative requirements.
  • EML offers a diverse collaborative culture with flexibility to work from home up to 3 days per week once fully trained.

Matching Summary

This role supports the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.

Salary

Not specified; Generous discounts from over 350 retailers; Entitlement to annual company incentive scheme + salary reviews

Skills & Requirements

Must-have

  • Strong experience administering claims under SRC Act
  • Expertise in dispute resolution negotiation and mediation
  • Ability to develop and conduct training for Case Managers
  • Sound understanding of legislation case law and risk management

Nice-to-have

  • Motivated self-starter in a fast-paced environment
  • Excellent stakeholder management and decision making skills
  • Experience supporting continuous improvement initiatives

Key Requirements

  • Demonstrated ability in Workers Compensation setting
  • Experience coaching and mentoring Case Managers
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter