Agent Soutien Comptabilité - Télétravail Possible

Harris Novum

Québec, Canada
Technical and functional support
Analyze and resolve software issues
Customer support and best practices
Respond to technical and functional support requests from users via phone or in writing (email, ticket platform)

Job Summary

  • Respond to technical and functional support requests from users via phone or in writing (email, ticket platform).
  • Accompany clients in understanding software features and advise them on best usage practices.
  • We offer a permanent position with a daytime schedule, group insurance paid by the employer, and a retirement savings plan with employer participation.

Matching Summary

Respond to technical and functional support requests from users via phone or in writing (email, ticket platform).

Skills & Requirements

Must-have

  • Technical and functional support
  • Analyze and resolve software issues
  • Customer support and best practices
  • Document interventions and solutions
  • Collaborate with internal teams

Nice-to-have

  • Active life recognition program
  • Positive customer relationships
  • Continuous improvement participation

Key Requirements

  • DEP, AEC or DEC in accounting
  • In-depth knowledge of financial statements
  • Financial analysis skills
  • Experience in user support
  • Basic English knowledge required

Work Rights

Not specified

Tailored Resume

Cover Letter