Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical

Amazon

Remote
, - 20.00 usd annually
Fully remote
Patient inquiries
Healthcare billing
Revenue cycle management
Amazon is seeking a Customer Service Specialist for their One Medical division focused on healthcare billing and revenue cycle management. This remote role requires individuals who are passionate about improving patient experiences and adept at handling billing inquiries with empathy and professionalism

Job Summary

  • Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals.
  • Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues.
  • Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support.

Matching Summary

Match Score: 85

Amazon is seeking a Customer Service Specialist for their One Medical division focused on healthcare billing and revenue cycle management. This remote role requires individuals who are passionate about improving patient experiences and adept at handling billing inquiries with empathy and professionalism.

Salary

, - 20.00 USD annually

Skills & Requirements

Must-have

  • patient inquiries
  • healthcare billing
  • revenue cycle management
  • insurance benefits
  • payment processing
  • HIPAA regulations

Nice-to-have

  • innovative problem-solver
  • cultivate change in healthcare
  • team development
  • customer-obsessed culture

Key Requirements

  • Master our technology suite
  • Excellent customer service skills
  • Attention to detail
  • Remain calm under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter