Ingeniera/o De Soporte Técnico - Tecate

Unisys UK

Tecate, Mexico
Not specified (assumed to be on-site due to the nature of the role)
2 to 3 years on-site technical support experience
Videoconferencing room knowledge
Itsm tools proficiency
Unisys UK is seeking a Technical Support Engineer in Tecate, Mexico, responsible for providing on-site technical support for a designated group of clients. The ideal candidate should have a background in systems engineering or related fields and possess practical experience in technical support, particularly with ITSM tools and video conferencing systems

Job Summary

  • The role involves providing complete on-site technical support for a specific group of clients with full responsibility for activities.
  • Candidates must possess practical experience in on-site technical support along with knowledge of videoconferencing rooms and ITSM tools.
  • Success requires the ability to diagnose complex technical issues, optimize equipment, and document incidents for service quality improvement.

Matching Summary

Match Score: 75

Unisys UK is seeking a Technical Support Engineer in Tecate, Mexico, responsible for providing on-site technical support for a designated group of clients. The ideal candidate should have a background in systems engineering or related fields and possess practical experience in technical support, particularly with ITSM tools and video conferencing systems.

Skills & Requirements

Must-have

  • 2 to 3 years on-site technical support experience
  • Videoconferencing room knowledge
  • ITSM tools proficiency
  • Image loading and equipment configuration
  • Proactive problem diagnosis and resolution

Nice-to-have

  • High sense of responsibility
  • Patient and friendly user interaction
  • Organized and punctual work habits
  • Team collaboration and knowledge sharing
  • Process improvement recommendations

Key Requirements

  • Engineering or Computer Systems degree (completed or incomplete)
  • Computer Systems Technician qualification
  • 2 to 3 years of on-site technical support experience
  • Availability for on-call shifts and after-hours support

Work Rights

Not specified

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