Senior Manager(l5) - Std- Customer Support Manager

TATA

On-site
Customer support leadership
Team management experience
Operational excellence
TATA is seeking a Senior Customer Support Manager to lead and enhance customer service operations. The ideal candidate will possess strong leadership skills, extensive experience in customer support, and a commitment to improving customer satisfaction

Job Summary

  • This role involves leading a team to deliver exceptional customer support experiences.
  • The Senior Manager will be responsible for driving operational efficiency and service quality standards.
  • Candidates will oversee strategic initiatives to enhance customer satisfaction and retention metrics.

Matching Summary

Match Score: 85

TATA is seeking a Senior Customer Support Manager to lead and enhance customer service operations. The ideal candidate will possess strong leadership skills, extensive experience in customer support, and a commitment to improving customer satisfaction.

Skills & Requirements

Must-have

  • customer support leadership
  • team management experience
  • operational excellence

Nice-to-have

  • strategic planning skills
  • cross-functional collaboration
  • data-driven decision making

Key Requirements

  • Senior level management experience
  • Proven track record in customer support
  • Strong leadership and communication skills

Work Rights

Not specified

Tailored Resume

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