Anthropic is seeking a Strategic Customer Success Manager based in Tokyo, Japan, to establish strong relationships with customers and facilitate the effective use of their AI products. The ideal candidate will have extensive experience in customer-facing roles, particularly in technology, and will possess a strategic mindset to drive customer success and product adoption
Job Summary
As the first Japan-based Customer Success Manager, you will be a strategic partner and trusted advisor to Anthropic's most complex customers, helping them harness the full potential of Claude capabilities.
Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization.
You will build Anthropic's brand and customer relationships as the first in-region CS presence, developing Japan-specific processes, playbooks, and best practices that account for regional business cultures.
Matching Summary
Match Score: 85
Anthropic is seeking a Strategic Customer Success Manager based in Tokyo, Japan, to establish strong relationships with customers and facilitate the effective use of their AI products. The ideal candidate will have extensive experience in customer-facing roles, particularly in technology, and will possess a strategic mindset to drive customer success and product adoption.
Skills & Requirements
Must-have
Strategic customer relationships
AI/ML concepts
API integrations
Consumption-based and seat-based models
Change management strategies
Product roadmap socialization
Nice-to-have
Building regional processes
Thrives in ambiguous environments
Roll up your sleeves mentality
Passion for responsible AI development
Key Requirements
6+ years of customer-facing experience
Technical fluency
Strategic mindset
Strong project management skills
Experience working in and building a growing region