Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization
Job Summary
Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization.
Own and elevate the EMEA forecasting process (weekly and monthly), increasing funnel discipline, forecast accuracy and revenue predictability in close partnership with the EMEA Finance Director and VP EMEA.
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
Matching Summary
Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization.
Skills & Requirements
Must-have
Customer Care leadership
Order Management leadership
Sales Operations leadership
Operational transformation
Continuous improvement methodologies
Multi-country team leadership
Nice-to-have
Customer-centric operating model
Digitalization and automation
Capital equipment business dynamics
Non-recurring revenue models
Key Requirements
Significant experience leading Customer Care, Order Management and/or Sales Operations
Demonstrated track record in operational transformation
Experience with Danaher Business System (DBS)
Proven ability to lead multi-country teams
Hands-on experience implementing digital tools or automation
Experience managing organizations of 25+ employees