Citigroup is seeking an Infra Intmd Systems Analyst for their Chennai location, responsible for overseeing ATM operations, managing teams, and ensuring adherence to service level agreements (SLAs). The role requires strong leadership, problem-solving skills, and the ability to manage multiple processes efficiently
Job Summary
The role serves as the primary escalation point for team, procedural, and customer issues while managing Citibank's global ATM fleet.
Candidates will lead diverse teams, develop training modules, and ensure adherence to strict SLA standards across all shifts.
This position requires flexibility for 24/7 on-call support and effective management of complex operational processes in a global environment.
Matching Summary
Match Score: 85
Citigroup is seeking an Infra Intmd Systems Analyst for their Chennai location, responsible for overseeing ATM operations, managing teams, and ensuring adherence to service level agreements (SLAs). The role requires strong leadership, problem-solving skills, and the ability to manage multiple processes efficiently.
Skills & Requirements
Must-have
ATM monitoring and ticket management
Shift scheduling and coverage planning
Trouble Ticketing systems proficiency
Monitoring Tools expertise
Network protocols LAN/WAN TCP/IP knowledge
Team leadership and training development
SLA adherence for service desk queues
Nice-to-have
Strong verbal and written communication skills
Ability to adapt to rapid change
Proactive problem-solving in fast-paced environments
Experience with SharePoint documentation
Collaboration with internal and external teams
Key Requirements
Bachelor's degree or equivalent experience in Helpdesk Management
In-depth knowledge of Trouble Ticketing systems
Proficiency with Monitoring Tools and Network Protocols
Proven leadership abilities managing diverse teams
Flexibility to provide on-call support and adapt shift schedules