Customer Service Agent

KONE Belgique & Luxembourg

Den Haag, Netherlands
Market conform salary; bonus available; 41 days le...
Hybrid
Professional telephone communication skills
Stress-resistant attitude required
Accurate data entry in crm systems
The role serves as the voice of KONE, ensuring high-level professional service during every customer interaction

Job Summary

  • The role serves as the voice of KONE, ensuring high-level professional service during every customer interaction.
  • Responsibilities include professionally handling emergency calls, dispatching technicians for lifts and escalators, and documenting incidents accurately.
  • Employees benefit from a market-conform salary, 41 days of leave, hybrid working options, and a 'Lease a Bike' program.

Matching Summary

The role serves as the voice of KONE, ensuring high-level professional service during every customer interaction.

Salary

Market conform salary; Bonus available; 41 days leave (27 vacation + 13 ADV + 1 sustainability day)

Skills & Requirements

Must-have

  • Professional telephone communication skills
  • Stress-resistant attitude required
  • Accurate data entry in CRM systems
  • Dutch and English language proficiency

Nice-to-have

  • Proactive approach to problem solving
  • Experience with Salesforce CRM system
  • Previous customer service environment experience
  • Ability to interpret safety regulations

Key Requirements

  • MBO-4 work and thinking level
  • Minimum 32 hours availability per week
  • Residence in Rotterdam - Den Haag region

Work Rights

Not specified

Tailored Resume

Cover Letter