Schads level 3b ($46.69-$50.06); super included; s...
Flexible work-from-home
Availability to work rotating after-hours shifts
Experience in crisis response or incident management
Strong administrative and it support skills
Wellways is seeking an After Hours Agent to provide support to staff and participants outside of regular business hours. The role requires availability for various shifts and offers a flexible work-from-home option, along with competitive benefits and a commitment to inclusivity
Job Summary
The After-Hours Agent provides a centralised point of contact for staff and participants across residential and mental health programs outside standard business hours.
Key responsibilities include managing IT requests, incident reporting, medication support, and maintaining compliance documentation with clear shift handovers.
Wellways offers a purpose-driven culture with salary packaging options up to $15,899, meal allowances, and 17.5% leave loading.
Matching Summary
Match Score: 85
Wellways is seeking an After Hours Agent to provide support to staff and participants outside of regular business hours. The role requires availability for various shifts and offers a flexible work-from-home option, along with competitive benefits and a commitment to inclusivity.
Salary
SCHADS Level 3B ($46.69-$50.06); Superannuation included; Salary packaging options available
Skills & Requirements
Must-have
Availability to work rotating after-hours shifts
Experience in crisis response or incident management
Strong administrative and IT support skills
Proficiency in CRM and rostering systems
Ability to work autonomously in high-pressure environments
Nice-to-have
Prior experience in mental health industry
Lived experience of mental health or disability
Commitment to reconciliation and inclusivity
Background in community services
Interest in supporting diverse communities
Key Requirements
Certificate in Community Services, Mental Health, or related field