Connect And Assure Specialist

185

Shift rotation (7:00 am - 7:00 pm)
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer order management
185 is seeking two Connect and Assure Specialists to join their Enterprise and Business Delivery team, responsible for managing business customer orders and incidents related to telecommunications services. The role emphasizes technical case management, stakeholder communication, and operational efficiency, all within a flexible working environment

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to drive timely outcomes for nbn services.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • nbn offers a flexible working environment with equal employment opportunities, great training, and inclusive workplace initiatives.

Matching Summary

Match Score: 85

185 is seeking two Connect and Assure Specialists to join their Enterprise and Business Delivery team, responsible for managing business customer orders and incidents related to telecommunications services. The role emphasizes technical case management, stakeholder communication, and operational efficiency, all within a flexible working environment.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer order management
  • Shift rotation availability 7am-7pm

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication
  • Process improvement mindset
  • Case or account management experience

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Experience supporting business customers in operational environments

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter