Siam Specialist – Request, Knowledge, And Service Continuity Management

KONE Oyj

Chennai, India
**
Implement km strategies and frameworks
Manage service request fulfillment processes
Develop it risk and recovery plans
** KONE Oyj is seeking a Siam Specialist to lead Knowledge Management initiatives in Chennai, India. The role involves improving service request fulfillment, managing knowledge assets, and promoting a culture of knowledge sharing within the organization. **

Job Summary

  • The role involves building and managing the Knowledge Management Framework while ensuring efficient service request fulfillment.
  • Candidates will act as a process custodian to maintain SLAs, quality delivery, and rapid recovery of IT services through risk management.
  • KONE fosters an innovative culture that values individual contributions, employee engagement, and sustainability.

Matching Summary

Match Score: 75

** KONE Oyj is seeking a Siam Specialist to lead Knowledge Management initiatives in Chennai, India. The role involves improving service request fulfillment, managing knowledge assets, and promoting a culture of knowledge sharing within the organization. **

Skills & Requirements

Must-have

  • Implement KM strategies and frameworks
  • Manage service request fulfillment processes
  • Develop IT risk and recovery plans
  • Coordinate cross-functional knowledge sharing
  • Design incentive mechanisms for adoption

Nice-to-have

  • Thought leadership in KM culture
  • Experience with industry best practices
  • Ability to evangelize success stories
  • Strong stakeholder communication skills
  • Adaptability to organizational scaling

Key Requirements

  • Bachelor's or Master's degree in IT or related field
  • 3+ years experience implementing KM strategies
  • ITIL Foundation certification
  • Experience in SR, KM, and Risk management programs

Work Rights

Not specified

Tailored Resume

Cover Letter