Sr Technical Customer Service Desk Agent In Indianapolis, In
Unisys
Indianapolis, IN, US
Fully remote
Tier 1 and tier 2 support
Troubleshoot complex issues
Support hardware/software maintenance
Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex hardware, software, voice communications, and network connectivity issues
Job Summary
Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex hardware, software, voice communications, and network connectivity issues.
Identifies root causes of problems, communicates resolutions to users, and supports lower-level support agents.
Unisys offers an outstanding benefits package, including unlimited paid time off, a 401(k) match, comprehensive healthcare, and ongoing learning opportunities.
Matching Summary
Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex hardware, software, voice communications, and network connectivity issues.
Skills & Requirements
Must-have
Tier 1 and Tier 2 support
troubleshoot complex issues
support hardware/software maintenance
resolve network connectivity issues
communicate problem resolution to users
Nice-to-have
support L1 and L2 agents
analytical problem solving skills
support work-life balance
engaging interview experience
Key Requirements
2-4 years experience
Technical certification or Associate Degree preferred