Join us as a Customer Care Consultant to play your part in that transformation, an opportunity to grow your skills and experience as a valued member of the team
Job Summary
Join us as a Customer Care Consultant to play your part in that transformation, an opportunity to grow your skills and experience as a valued member of the team.
Our Customer Care team provides multi-channel (phone, email, digital) customer support across all lines of Consumer & Commercial products for policy servicing, renewal & retention, cancellation rescue, new business and other issuance related issues.
At AIG, our people are our greatest asset, and we offer a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Join us as a Customer Care Consultant to play your part in that transformation, an opportunity to grow your skills and experience as a valued member of the team.
Skills & Requirements
Must-have
Customer Relationship Management (CRM) system
Contact Centre KPIs
high levels of service delivery
resolve customers’ problems
excellent customer service
Fluent in oral and written English
Nice-to-have
reimagining the way we help customers
elevated, personalized experience
positive customer experience
positive and professional working relationship
culture of inclusion and belonging
Key Requirements
Relevant customer service experience in contact center environment
Bilingual in English and Bahasa Melayu/Mandarin or Tamil
Certificate in General Insurance preferred
Health Insurance Certification would be an advantage