Customer Banking Specialist - Mansfield (25.5 Hours/week)

CommBank

Mansfield, Australia
Proven customer service experience in financial services or retail
Ability to articulate complex financial terms clearly
Experience with credit product applications and account maintenance
This role serves as the public face of CommBank, delivering seamless banking experiences to over 10 million customers

Job Summary

  • This role serves as the public face of CommBank, delivering seamless banking experiences to over 10 million customers.
  • The position involves conducting in-depth conversations to support customer needs including home loans, business banking, and financial advice.
  • Employees will work a hybrid schedule providing face-to-face retail service in the morning and digital/telephone support in the afternoon.

Matching Summary

This role serves as the public face of CommBank, delivering seamless banking experiences to over 10 million customers.

Skills & Requirements

Must-have

  • Proven customer service experience in financial services or retail
  • Ability to articulate complex financial terms clearly
  • Experience with credit product applications and account maintenance
  • Strong problem-solving skills in a commercial retail environment

Nice-to-have

  • Genuine interest in improving customer financial wellbeing
  • Ability to work predetermined roster shifts
  • Interest in building a long-term career with the bank

Key Requirements

  • Proven experience in Financial Services, Retail, or Hospitality
  • Excellent communication skills
  • Ability to act with integrity and place the customer at the centre

Work Rights

Not specified

Tailored Resume

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