Associate Product Support Engineer

Amadeus

Not specified; bonus/equity: included in competiti...
Shift work including weekends and holidays
Incident and problem management experience
Hardware and software troubleshooting skills
This role provides critical shift-based technical support for global airline and airport passenger self-service solutions

Job Summary

  • This role provides critical shift-based technical support for global airline and airport passenger self-service solutions.
  • The position requires managing incidents, alerts, and problems to restore contracted services within defined SLAs.
  • Amadeus offers a competitive rewards package including salary, bonus, equity, and benefits alongside flexible working models.

Matching Summary

This role provides critical shift-based technical support for global airline and airport passenger self-service solutions.

Salary

Not specified; Bonus/Equity: Included in competitive reward offer; Benefits: Comprehensive package included

Skills & Requirements

Must-have

  • Shift work including weekends and holidays
  • Incident and problem management experience
  • Hardware and software troubleshooting skills
  • Log analysis and root cause investigation
  • Customer service in operational environments

Nice-to-have

  • Experience with mechanical devices at airports
  • Collaborative team mindset
  • Training delivery capabilities
  • Familiarity with monitoring tools like Kibana
  • Strong communication and empathy skills

Key Requirements

  • Valid work permit required
  • Recent graduates or prior support experience
  • Flexibility for rotating shifts and early starts

Work Rights

Must hold valid work permit

Tailored Resume

Cover Letter