The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally
Job Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
This role ensures timely resolution of Tier 2–3 support cases while maintaining platform stability and driving continuous improvement through proactive issue identification.
WPP offers a culture of creativity and belonging with opportunities to create and influence projects at an unparalleled scale within a hybrid work environment.
Matching Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
Skills & Requirements
Must-have
5+ years global support operations experience
SaaS project or work management platform support
Manage SLAs and incident escalation paths
Strong troubleshooting and analytical skills
Experience with workflow automation and integrations
Nice-to-have
ITIL certification or ITIL-based service environment
Experience using analytics to identify support trends
Previous experience in large complex global organizations
Ability to work independently with minimal supervision
Strong attention to detail for accuracy and consistency