The role involves optimizing AI intelligent service platforms by refining requirements, building knowledge bases, and improving intent recognition to increase accuracy
Job Summary
The role involves optimizing AI intelligent service platforms by refining requirements, building knowledge bases, and improving intent recognition to increase accuracy.
Candidates will handle online inquiries from marketing agents regarding policy progress, claims status, and document queries while providing necessary guidance.
The position requires generating data analysis reports and monthly quality reports to drive team efficiency and reduce manual workload.
Matching Summary
The role involves optimizing AI intelligent service platforms by refining requirements, building knowledge bases, and improving intent recognition to increase accuracy.
Skills & Requirements
Must-have
3+ years relevant experience
Bachelor's degree or higher
Strong communication skills
Independent problem solving
High sense of responsibility
Nice-to-have
AI product experience
Smart customer service background
Large model application knowledge
Excellent quality pursuit
Ability to work under pressure
Key Requirements
Bachelor's degree or above
3+ years of work experience
Experience with AI products or smart customer service (preferred)