Assurance Technical Support Officer

16

Not specified
Frontline diagnostics across voice and network services
Troubleshoot using the osi model
Resolve faults in line with slas
Aussie Broadband is seeking an Assurance Technical Support Officer to provide customer-centric technical support, manage diagnostics, and resolve service issues across voice and network services. The ideal candidate should have strong organizational skills, a proactive approach to problem-solving, and a willingness to learn about evolving technologies

Job Summary

  • The role involves managing frontline diagnostics across voice and network services while resolving faults in line with SLAs.
  • Aussie Broadband offers 26 weeks paid parental leave, discounted internet, and a Fitness Passport as part of their benefits package.
  • The company values inclusion and diversity, celebrating difference and maintaining high standards as a B Corp Certified organization.

Matching Summary

Match Score: 85

Aussie Broadband is seeking an Assurance Technical Support Officer to provide customer-centric technical support, manage diagnostics, and resolve service issues across voice and network services. The ideal candidate should have strong organizational skills, a proactive approach to problem-solving, and a willingness to learn about evolving technologies.

Skills & Requirements

Must-have

  • Frontline diagnostics across voice and network services
  • Troubleshoot using the OSI model
  • Resolve faults in line with SLAs
  • Collaborate with internal teams and field staff

Nice-to-have

  • Proactive approach to problem-solving
  • Confidence working independently
  • Willingness to learn new technologies
  • Clear and confident communication skills

Key Requirements

  • Knowledge of telco technologies like Hosted PABX, MPLS, Cisco, FortiGate
  • Preferred certifications: CCNA, NSE4, or CompTIA A+
  • Strong organisation and time-management skills

Work Rights

Not specified

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